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Returns

We accept returns for up to 14 days from the date that you receive your order, providing it is unopened and in original condition (including packaging). For these purchases you can return your order for exchange or store credit. 

You can return your order for a refund if the item is faulty, not fit for the intended purpose or not as pictured on the website.

You're responsible for the cost of an item's return, unless there was an error on our behalf.

If you received a damaged product, please email photos of the damaged item to woof@petorium.com.au, include your invoice number and name, and we will work with you to resolve the issue.

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